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"I come from a family who have quite traditional careers; they’re all artists or writers. Or architects. So when I told them I was giving up my career in architecture and pursuing an internet based business, it went down like a bomb...."
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"In terms of technological knowledge, as an architect, I had a lot. As an internet entrepreneur, I had none whatsoever. For myself and Chris, that’s been a huge learning curve...."
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"I remember that first day in the office. I sat by the phone with my hand trembling thinking, shall I pick up the phone and start selling this thing now?..."
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"Finding the right people to talk to, has been a real godsend for filling in the gaps in our knowledge...."
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"Feedback from customers is brilliant..."
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"Don’t give up..."